Is 1 and 1 Hosting a good hosting provider?
Who are 1 and 1 Hosting?
1 and 1 hosting are a web hosting provider based in Germany. The company was founded in 1988, so a long time ago and has became one of the most known web hosting providers around the world. They are based in Montabaur, Germany the very place it was founded by Ralph Dommermuth. Since being established 1 and 1 have established a great customer base in many countries worldwide, including Germany, Spain, the US, Mexico and the UK. In 2006, 1 and 1 became the top web host provider within the UK. This just shows the extent of 1 and 1’s customer base.
In the many years of being a company, 1 and 1 have ventured into many different aspects of the web including domains, web building, hosting, security and web marketing. For web hosting 1 and 1 offer managed cloud hosting, WordPress hosting, cloud server, VPS and dedicated hosting. The price range for all the different types of hosting range from 99p a month all the way upto near £200 a month. In this article I will be talking about 1 and 1’s WordPress Hosting.
Do 1 and 1 offer good hosting?
1 and 1’s plans;
For WordPress 1 and 1 have three separate plans. The plans are called the basic, the plus and the unlimited plan. Each plan for WordPress comes with various amounts of Installs/sites, storage and additional features. A free domain comes with every plan and an unlimited amount of visitors per month, support features, performance and security features. A ll of which I will talk about below in this article. I believe that all their plans are well prices even after the renewal.
The first managed plan for WordPress 1 and 1 have is called the basic plan. A basic plan with a basic name. This plan gives users access to one WordPress install/site, so it would be perfect for smaller websites such as blogs. 50GB of storage is offered, so smaller sites with different medias on them would work well with this plan. The great thing about 1 and 1 is that with every plan you get unlimited amount of visitors per month, so there is no worrying if your website blows up overnight.
The price of this plan is £0.99 a month for twelve months. After the year, the renewal will mean the price of the plan will go upto £4.99 a month. With this very cheap plan, many features which you would expect in a more expensive plan are included. These include 24/7 support, unlimited visitors and unlimited email accounts.
The Plus plan is the second plan offered by 1 and 1 for WordPress hosting. This plan would be perfect for larger sites, and sites with a lot of media within them. Every feature within the basic plan is included within the Plus plan. That includes all the security, performance and support features such as 24/7 support. Alongside all the features of the basic plan, users of this plan will also get access to five WordPress sites, 250GB of storage and a CDN which isn’t included in the basic plan.
The cost of this plan is £3.99 a month for twelve months and then £6.99 a month after the initial twelve months. Users of this plan will also get access to SiteLock basic. SiteLock basic checks your sites for malware and suspicious content by scanning your sites. Your databases and other applications for your website will also be checked, providing extra security.
For £6.99 a month, you can get the unlimited WordPress plan. The price of this plan goes upto £9.99 a month after the first twelve months. This plan is called the unlimited plan because, yes you guessed it! Everything is unlimited with it. That includes unlimited WordPress installs, unlimited storage and unlimited visitors per month. Alongside all the unlimited features in this plan, you also get access to every other features within the Plus and basic plan. That includes the CDN and the basic SiteLock, which I talked about above. The only difference is that you get Railgun with the CDN, which can greatly improve your sites performance.
Generally I would suggest this plan for developers who could have an unlimited amount of clients and sites within their portfolio. It would mean all their websites they have produced will be in the same place and there would be no confusing over different web hosts and plans.
What is 1 and 1’s support like?
Like many other of 1 and 1’s competitors, 1 and 1 also strive on giving their customers the best support possible. It’s almost like a running theme, that every host has excellent facilities for support and the real question would be is how well do they execute these facilities.
To test 1 and 1’s live chat I asked where are their datacenters located. The workers are quick to reply and had the knowledge to answer my question. When I further asked where about’s in the UK, expecting an answer of say ‘London’ or ‘we can’t disclose this, sorry’, I just got told a very aggressive “No and cannot be disclosed as that would breach security”. I was then unable to access this live chat feature. This was a very poor and unprofessional service and I was unable to use their chat again to see if this was a one off.
With every plan offered by 1 and 1, a 24/7 WordPress expert support is included. This means you can contact 1 and 1 anytime of day or night with any problems you may have about your website or domain. I personally think most hosting providers should have this feature with every one of their plans. The expert WP support also means, you should also always be talking to a WordPress Expert if you have any problems with your WordPress sites.
1 and 1 also have a community page within their site. This page allows anyone to find out information and tutorials about problems and stuff they would like to learn. There are hundreds of articles and tutorials, so the chances of finding one you need is substantial. You are also able to search the website for tutorials and information and the chances of finding the community tutorials and articles are very high.
There is also a feature within the 1 and 1 website called the 1 and 1 app center. This center compiles all the best and most useful plugins and themes. This means you can find all the right plugins and themes for you quickly.
Also with every plan a thirty day money back guarantee is offered. This can ease peoples peace of mind with 1 and 1 as they can try them out and if they don’t like them can receive a refund. You can also call 1 and 1, 24/7 and also request a callback service.
Do 1 and 1 have good security features?
An free SSL is part of every plan offered by 1 and 1. This means all data within your websites will be encrypted including all personal and credit card details. An SSL is an essential part of any website nowadays with the amount of security breaches we see. E-Commerce sites need SSL’s as many people will be inserting their card details, address and names into these sites, so encrypting this data is a must.
1 and 1 also use a geo-redundancy feature to protect your website and data. What this means is your sites are stored in two separate locations, far away from one another. So how does this help with the security of my website. Well this means that your sites will always be running in the case of a system failure at one datacenter or a national power outage in one location. Backups are also made within different datacenters locations, ensuring 100% airtime almost every time. You are also able to recover these backups within the control panel.
Your sites are also protected from DDoS attacks. 1 and 1 try their hardest to detect these kind of attacks which have the potential to paralyze your websites and become inaccessible for days on end. If the protection features finds any potential attacks to your websites, countermeasures will be put in place to stop the attacks harming your sites.
SiteLock basic is also included with the plus and unlimited plans. SiteLock scans all your sites pages for any harmful software and other threats that can potentially damage your sites. This is another great way to help prevent attacks on your sites.
Your security on your sites will also be automatically updated. This is essential because if your site isn’t updated it can lead to loop holes within your site. These loop holes can provide potential grounds for attacks on your websites.
1 and 1’s performance. Is it good?
For WordPress sites, 1 and 1 say they guarantee an uptime of nearly 100%, which is a bit vague. Realistically they are wanting you to see the 100% and be bought over straight away with no strings attached. Generally an uptime of 99.9% is offered by 1 and 1, but they have no guarantee’s over this. Saying nearly 100% uptime could even mean 51% as its closer to 100% than to 1%, so don’t be expecting any commentaries if your site experiences downtime.
The unlimited storage is also a great performance feature. They use solid state drives, known as SSD to store all your sites data. These drives help to speed up your website by sometimes upto 50%. The unlimited SSD also means you can have as many databases as you need for your sites. PHP 7 is also used by 1 and 1. This is the most recent PHP feature, so it helps secure your website even more and helps out with the performance of your sites.
A CDN is also included with the plus and unlimited plan. The CDN helps to cache data from your website in servers closest to you. This means your sites will load faster after a user has been on your site once. The unlimited plan has a Railway CDN. This CDN helps to cache data, that couldn’t be previously cached, leading to faster loads speeds.
1 and 1 also updates your sites regularly, meaning your sites will always be protected. This also helps the performance of your sites.
Does 1 and 1 have any other/unique features?
With all the features I have talked about above, 1 and 1 have some other features I would like to mention. One of the features I would like to mention is that you control panel with 1 and 1 comes with pre installed plugins. The plugins you will receive could be potential plugins you need and were originally going to use, so you wont need to purchase them.
Users of any of the three WordPress plans also have access to an unlimited amount of email accounts with their free domain.
1 and 1’s Positives;
1 and 1 have many positives to their service, some being their features, their performance and their plans.
Three plans for WordPress are offered by 1 and 1. Every plan is different as would be more suitable for different customers. This means choosing the best plan for you is quite simple depending on what type of site/sites you are wanting to host.
Overall 1 and 1 are a very cheap host for WordPress. Their plans start from less than a pound and go up to no dearer than £10. You couldn’t ask for anything better in terms of price, unless you want free hosting. The renewal price after the initial twelve months is also very cheap. With the plan costing 99p only going upto £4.99 a month.
With every plan, you also get access to a free domain which is another benefit of 1 and 1. This domain is free for upto twelve months and after that you will need to renew the domain.
Many of the features offered by 1 and 1 are great and they all try to help your websites security and performance. All the features I’ve talked about previously including the CDN, geo-redundancy and the security features are all there to help your website perform to its best. There are also many ways to gain information and help from 1 and 1 including their live chat, tutorials and their hotline.
1 and 1’s uptime is also another positive as its generally closer to 100% than it is to 99%, although they do not provide a legitimate guarantee on their uptime like many competitors.
1 and 1’s Negatives;
One of the biggest downfalls of 1 and 1 would be their customer service. I had a small experience with their live chat feature and I have came away with a bad experience. The ‘expert’ was very direct, blunt and aggressive in the way that they answered a small basic question. I’ve talked about this above. This was totally out of order and it doesn’t seem to be a one off. I looked on various other reviews and it seems many people have had bad experiences with their customer service. Although there are many other opportunities to be had in terms of their customer service and they may be very different experiences.
1 and 1 also don’t use cPanel, which is a control panel/dashboard many customers would be familiar with. 1 and 1’s own panel may get a bit confusing if you’re a customer coming from a hosting with cPanel. This is because you are used to the way things work on cPanel.
Personally, I wouldn’t use 1 and 1 hosting, mainly because of the customer service experience. I really felt that the expert did not want to help me. I don’t do bad customer service. With that said all of the features they offer makes them look like a web hosting anyone should consider. 1 and 1 offer many ways to protect your WordPress sites and also many ways to enhance the performance of your sites. They can also be a bit vague with some of the features they offer, especially their uptime saying they offer ‘nearly 100% uptime’. What does that mean?
But realistically if I was to take away my experiences with 1 and 1 I would recommend using. Other than their customer service, every other feature makes them look like a great hosting provider. I have rated this company 2 out of 5 stars. The reason for this is because of the customer service. Without my experience the rating would of been easily at least a 3 stars, but probably a 4 star rating.
To find out more about 1&1 and what they offer, check out 1&1